The Commvault Maintenance Advantage support portal contains a set of powerful tools to enable Commvault software customers to better optimize their deployments. The portal includes: Commvault's eSupport Center for managing customer support incidents; Configuration and deployment guidelines; Tips and techniques to achieve better performance. The content of the forums, threads and posts reflects the thoughts and opinions of each author, and does not represent the thoughts, opinions, plans or strategies of Commvault Systems, Inc. ('Commvault') and Commvault undertakes no obligation to update, correct or modify any statements made in this forum. Commvault service pack upgrade from sp8 to sp12 http://documentation.commvault.com/commva. The Commvault® Mobile Advantage app is designed to provide our customers with continuous access to powerful tools, services, and information that give them control of their Commvault experience. Only download the servicepacks version you want to install. For example sp13 does not need sp12 to be installed first. Patch numbers are per servicepack version. Don't know if there is a relationship between sp13 and sp12 patch numbers.
Commvault's Enterprise Support is designed for those enterprise customers looking to gain improved business value from their Commvault deployment, and help ensure full confidence that their data management environment will deliver when it's needed most. Starting from a foundation based on Commvault Premium Support, Enterprise Support personalizes the customer experience by adding a team of shared technical account managers (TAMs) and support account managers (SAMs), each bringing years of technological and domain expertise to bear on your data management environment. They partner closely with your internal team to fully understand your business and operational goals, and work to help ensure that those goals are met. This team utilizes predictive monitoring and analytic tools, advanced reporting capabilities, flexible services credit, and proactive business and technical reviews that help to identify trends and opportunities, and enable them to continually optimize your data management investment. Commvault Enterprise Support includes:
- Commvault's Customer Support Center (anytime, including holidays)
- The Commvault Maintenance Advantage self-help website, on a 24x7 basis
- Critical software updates, product enhancements, and new release notifications1
- e-Support Platforms including Incident Management, Knowledge Database, Commvault Documentation, and Commvault Forums
- Support Account History Reports, provided upon request
- Technical Account Manager
- Support Account Manager
- A Professional Services Credit that can be applied to Commvault Consulting Services; Professional Services; Education Services; a Resident Support Engineer; Commvault Software Personalization engagements; Wellness Assessments; and many other Commvault Consulting Services Offerings.
- Quarterly Business and/or Strategic Reviews
- Quarterly Commvault Health Checks
- Commvault Support Analytics Tools
- Enhanced Service Level Agreements for Severity “0” issues
To learn more about the benefits of Enterprise Support, download the datasheet, or speak with your Commvault representative or authorized Commvault Reseller.
Virtualize Me is a really useful feature that I’ve not had the requirement to use until recently.
For any number of reasons, most companies still have actual Physical Hosts running normal workloads. They may not have been virtualized for a similar number of reasons. That’s life.
I found myself with a requirement to convert a Physical Host to a VMware Virtual Machine recently for a host in a remote site with quite poor connectivity. As it’s a large host, this was going to make a normal P2V using VMware converter troublesome. (Well over 1TB of data).
There’s a feature in CommVault called Virtualize Me. In simple terms this uses the traditional (non VSA) existing backup data to create a VM. In my case this was going to be (and indeed was) perfect. It’s an extension of their 1 Pass process.
![Commvault Commvault](/uploads/1/3/7/3/137307385/855801109.jpg)
Firstly, download the 1-Touch client with your Hardware manufacturers drivers installed and your current Commcell SP level. For me this is a PowerEDGE server so I downloaded 1-Touch-Windows-x64_SP8_Dell.iso and copied it to my normal “ISO” store.
Let’s get this show on the road.
Go to your sub-client > All Tasks > choose Virtualize Me > then VMWare (Yes it’s listed in the incorrect case format !)
Choose the version of the data to restore from, Latest or some other data point;
Choose/Select the VCenter Inventory location to restore to; and the location of the 1-Touch iso you downloaded earlier.
Follow the bouncing ball through the required options;
Virtual Center, CommCell, NIC, IP Addressing, Disk Layout, Post restore Option etc.
Click Finish to submit the job. Watch the VC tasks and you’ll see a number complete. And the new VM Power On. Open the console observe the process; Note that this is all automated. You could just walk away while the process completes.
Check the progress in the Job Results:
Once that phase completes, the new VM will Power on and begin a SYSPREP and then you’ll notice some guest OS prep activities;
And then you’re done. Much like after a P2V completes, I do a cursory check and tidy up anything such as orphaned drivers, un-required hardware drivers and apps (such as OpenManage).
Play sonic the hedgehog master system online. Voila, process is done and we’re back in action.
Commvault Sp18
I can see this being very useful and reliable for DR, creating development environments or just testing. It’s fast and convenient.